Refund and Return Policy

Thank you for shopping at Jewelry Box. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return or exchange the product within the guidelines outlined below.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

• The item must be returned within 30 days of the purchase date.
• The item must be in its original condition, unworn, and with all original tags and packaging intact.
• You must provide a valid proof of purchase, such as the original receipt or order confirmation.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom orders, including engraved items.
• Items that have been altered or resized.
• Earrings (for hygiene reasons).
• Items marked as final sale or clearance.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team at [Your Contact Information] to request a return authorization.
2. Pack the item securely in its original packaging, along with the proof of purchase.
3. Ship the item to the address provided by our customer service team.

4. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping method to ensure that the item is received.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

6. Exchanges

If you would like to exchange an item, please indicate the desired replacement item when you contact our customer service team. Exchanges are subject to availability. If the replacement item is of a higher value, you will be responsible for paying the difference. We will ship the replacement item once we receive the returned item and any applicable payment.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information]. We will arrange for a replacement or refund, depending on the circumstances.

8. In-Store Returns and Exchanges

Items purchased online can also be returned or exchanged at our physical store location, provided that you meet the eligibility criteria outlined above. Please bring the item and the proof of purchase to our store for processing.

9. Layaway and Financing Returns

Returns on items purchased through layaway or financing options (Acima, Snap) will be subject to the terms and conditions of the respective financing agreement. Please contact our customer service team for more information.

10. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us at [Your Contact Information].